Question 1

What is a system integrator partner program?

Accepted Answer

An SI program works with the firms that implement your product inside large organizations, usually on multi-month projects with their own project managers, methodology, and tooling. SIs rarely resell and often decide whether the customer ever reaches value. That makes them the partner type with the most influence on renewal and the least visibility in most programs. EULER tracks what they deliver without asking them to work somewhere new.

Question 2

Why is SI delivery invisible to most partner programs?

Accepted Answer

Because partner software was built to track the sale and stops at signature. An SI can carry a customer through a six month implementation that decides whether they renew, and the program has no record of how it went. The first real signal on delivery quality arrives as a renewal conversation going badly. EULER closes that gap by tracking the project alongside the deal that created it.

Question 3

How do you track a project when the SI works in their own systems?

Accepted Answer

You do not ask them to re-enter anything, because they will not. An SI has no commercial reason to maintain a second project record in your portal, and a program built on that assumption gets status by email thread instead. In EULER an SI's own systems update project status directly through a public API, in single or batched updates, using the IDs they already use internally.

Question 4

What is service project tracking?

Accepted Answer

It is following the implementation itself, not just the deal that funded it: which projects are running, what stage each is at, who is delivering, and how it ended. Every company's implementations run differently, so fixed stages imposed by a vendor tend to go unused. In EULER you define your own project types and statuses, then follow every implementation from registration through completion.

Question 5

How does a closed deal become a project?

Accepted Answer

Automatically, or the handoff is where your data breaks. Typing deal context into a separate project tracker is the step everyone skips when the quarter gets busy, and the project record ends up thin or missing. In EULER, when a services deal closes won, the project is created automatically with the deal context carried over, so the sale and the delivery stay linked on one record.

Question 6

How do you measure delivery quality?

Accepted Answer

Ask the person who received the work, at the moment the work ended. Asking your own team produces an opinion, and asking months later produces a memory. In EULER a survey goes to the customer contact when a project completes, with reminders if it goes unanswered, and responses roll into a quality score for that partner.

Question 7

Should partner tiering include delivery performance?

Accepted Answer

Yes, and leaving it out is why programs keep investing in SIs whose customers churn. Tiering on bookings and influence measures the half of the relationship that happens before the customer gets value, and ignores the half that decides whether they stay. In EULER quality scores from completed projects feed tiering and investment decisions alongside revenue.

Question 8

What project stages should you track?

Accepted Answer

The ones your implementations actually have. Kickoff, discovery, configuration, migration, user acceptance, and go live are common, but an SI engagement in a regulated industry looks nothing like a mid-market rollout. The mistake is adopting a vendor's stage model and then working around it. In EULER project types and statuses are yours to define, and the API accepts updates against them.

Question 9

How do you compare one SI against another?

Accepted Answer

On the same data, collected the same way, from projects that ran to completion. Comparing SIs on reputation and relationship is how programs end up surprised. In EULER every project runs through the same stages and every completion triggers the same survey, so quality scores across your SI base are built from comparable inputs rather than impressions.

Question 10

How does SI delivery affect renewals?

Accepted Answer

Directly, and usually more than anything your team does after signature. A customer who had a difficult implementation evaluates renewal against that experience regardless of how the product performs afterward. Programs that cannot see delivery cannot see the renewal risk building. In EULER project status and customer feedback sit on the partner record next to the revenue, so a pattern of poor delivery is visible before it becomes churn.

SI Delivery, Visible From Kickoff to Live.

Everything You Need to Run an SI Partner Program.

Service Project Tracking

Status Updates by API

Delivery Quality Measured

From Delivery You Hear About Secondhand.

Project status by email thread.

Delivery data trapped in their tools.

Customer outcomes you learn about late.

Tiering based on the wrong half.

Projects tracked on your stages.

Their systems push status to yours.

Structured feedback from the customer.

A score that reflects delivery.

Works With The Tools your
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SI Delivery, VisibleFrom Kickoff to Live.

Everything You Need to Runan SI Partner Program.